Shipping policy

Last Updated: August 13, 2026

Brand: Gracella | Website: gracella.shop

Support Email: hello@gracella.shop

Phone: +44 7807554657

Warehouse Address: 10 Tintock Pl, Glasgow G68 0AD, United Kingdom

1. Delivery Coverage

We deliver to all regions across the United Kingdom (England, Scotland, Wales, Northern Ireland). International shipping is not currently available.

2. Order Processing Time

All orders require 1–3 working days processing time before dispatch.

Working days refer to Monday–Friday, excluding UK national bank holidays. Orders placed after 5 PM, on weekends or public holidays will start processing the next working day. During peak sales periods such as Black Friday and Christmas, processing time may extend by 1–2 extra working days.

3. Estimated Delivery Timeframes (After Royal Mail Dispatch)

  • Glasgow & Central Scotland: 1–3 working days
  • Rest of Scotland & Northern England: 2–5 working days
  • Midlands & Wales: 3–6 working days
  • London & Southern England: 4–7 working days

    All transit times are only estimates; delivery delays caused by Royal Mail strikes, extreme weather or logistics breakdowns are outside our control.

4. Shipping Fees & Free Delivery Threshold

Delivery costs are automatically calculated and clearly displayed at checkout before payment submission. We regularly launch free standard shipping promotions subject to a minimum order value, advertised via website banners and product pages.

5. Order Tracking Service

Once your parcel is dispatched, an automated confirmation email containing your Royal Mail tracking number and tracking link will be sent to your checkout email address. If you cannot find the tracking email, please check your spam folder or contact hello@gracella.shop for support.

6. Common Delivery Issues Handling

  1. Tracking shows delivered but parcel not received: First check with neighbours, building reception or local Royal Mail collection point. Contact us within 14 days of the delivered scan date for formal investigation.
  2. Damaged or lost parcels in transit: Email hello@gracella.shop with your order number and clear photos of damaged packaging/items within 7 days of delivery attempt. We resolve all claims in line with Royal Mail regulations and UK consumer law.

7. Undeliverable Return-to-Sender Parcels

If parcels are returned to our warehouse due to incorrect customer-provided address, multiple failed delivery attempts or unclaimed collection, the customer must bear all additional redelivery postage fees.

8. Shipping Support Contact

Email: hello@gracella.shop

Phone: +44 7807554657

Address: 10 Tintock Pl, Glasgow G68 0AD, United Kingdom